Welcome to Oahra. Oahra is a premium personal care brand crafting natural, safe, and effective products for your well-being.

These Terms & Conditions (“Terms”) govern your use of the Oahra website, products,and services. By accessing our website, placing an order, or using our services, you agree to comply with and be bound by these Terms. If you do not agree, please discontinue use immediately.

1. Definitions

• "Company," "We," "Us," "Our" refer to Oahra Private Limited.
• "User," "You," "yours" refers to any person accessing or using our website or services.
• "Products" means all items listed for sale on our website.
• "Website" refers to https://oahra.in/ and any related digital platforms owned by Oahra.

2. Eligibility

• You must be 18 years or older to create an account, place an order, or use our services.
• Users under 18 may only use our services under the supervision of a parent or guardian who agrees to be bound by these Terms.
• We reserve the right to refuse service or terminate accounts if eligibility requirements are not met.

3. Account Registration & Responsibilities

• When creating an account,you must provide accurate, current, and complete information.
• You are solely responsible for maintaining the confidentiality of your login credentials and all activities that occur under your account.
• If you suspect unauthorized access, notify us immediately at info@oahra.in
• Oahra will not be liable for any losses resulting from unauthorized use of your account.

4. Product Information & Pricing

• We strive to display accurate product descriptions, specifications, and images. However, minor variations in color, texture, or packaging may occur due to screen display differences or manufacturing updates.
• All prices are listed in Indian Rupees (INR) unless otherwise stated.
• Prices and availability are subject to change without prior notice.
• Any promotional offers or discounts are valid only for the period specified and cannot be applied retroactively.

5. Orders & Acceptance

• Your order constitutes an offer to purchase. We reserve the right to accept or reject your order for any reason.
• Order confirmation is sent via email/SMS after successful payment authorization.
• We may cancel orders due to product unavailability, payment issues, inaccurate information, or suspected fraudulent activity.
• In case of cancellation after payment, the refund will be processed within 7–10 business days.

6. Payment Terms

• We accept payments via secure gateways (credit cards, debit cards, UPI, net banking, wallets, etc.).
• All transactions are encrypted to protect your personal and payment details.
• We do not store complete payment card details on our servers.
• Payment must be made in full before dispatch of goods.

7. Shipping & Delivery

• We deliver products across India and to select international locations (where applicable).
• Estimated delivery times will be displayed during checkout. These are indicative and may vary due to courier delays, strikes, or unforeseen circumstances.
• Delivery charges, if applicable, will be added at checkout.
• Risk of loss or damage passes to you upon delivery at the provided address.

8. Returns, Exchanges & Refunds

• Returns and exchanges are accepted only if the request is made within [X] days of delivery and the product is unused, undamaged, and in original packaging.
• Certain products (such as personal care items, perishables, or customized orders) are non-returnable due to hygiene and safety concerns.
• Refunds are initiated after the returned product passes quality inspection.
• Refunds are processed via the original payment method within 7–10 business days.
• For full policy details refer to our Returns & Refund Policy.

9. User Obligations

You agree not to:

• Use the website for illegal purposes or to harm others.
• Interfere with website functionality or attempt unauthorized access.
• Copy, distribute, or modify website content without written permission.
• Post misleading, defamatory, or harmful content on our platform.

10. Intellectual Property Rights

• All content, trademarks, product images, and designs on our website are owned by or licensed to Oahra.
• Unauthorized reproduction, distribution, or commercial use of our intellectual property is prohibited.

11. Limitation of Liability

• Oahra will not be responsible for indirect, incidental, or consequential damages arising from use of our products or website.
• Our liability, in any case,will not exceed the amount paid for the product in question.

12. Indemnification

You agree to indemnify and hold harmless Oahra, its employees, directors, and partners from any claims, losses, or damages arising from:

• Your violation of these Terms.
• Your misuse of our products or services.

13. Governing Law & Jurisdiction

• These Terms are governed by the laws of India.
• Any disputes will be subject to the exclusive jurisdiction of the courts in [City, State].

14. Force Majeure

We are not liable for any delay or failure in performance caused by events beyond our reasonable control, including natural disasters, strikes, pandemics, governmental restrictions, or technical failures.

15. Changes to Terms

We may update these Terms & Conditions at any time without prior notice. Updates will be posted on this page, and continued use of our services will be deemed acceptance of the revised terms.

16. Contact Information

For queries regarding these Terms & Conditions:

Email: info@oahra.in
Phone: +91-8471089038
Address: E-/0:2, Sector-22, Koparkhairne,Navi Mumbai,Thane-400709, Maharashtra.